Byarugaba to position Old Mutual Group as top investment partner

Richard Byarugaba, the new board chairperson of Old Mutual Investment Group, says he will deliver innovative solutions that meet real needs.

He said on August 27 during his first public engagement with the group agents.

“I am going to ensure that we put the customer at the center of every decision as well as build long-lasting relationships based on trust and service excellence,” he said.

“Every client interaction must build confidence in our brand and strengthen customer loyalty.” Byarugaba met the agents to equip them with skills and knowledge that will make them even more effective in the market as well as to celebrate and recognize outstanding ones.

“You [agents] are our face in the market. When clients think of Old Mutual, they think of you. That’s why your growth is our growth. By training, recognizing, and supporting you, we are ensuring that together, we deliver unmatched value to our clients. Our success as an organization depends on your passion, resilience, and unwavering commitment to putting the customer first,” Byarugaba added.

“One of my priorities is to ensure agents have the tools, training, and support needed to excel. So, we will continue investing in digital tools that make agents’ work more efficient on top of creating a supportive culture where everyone can thrive. When we empower you, we empower the entire organization.”

Byarugaba further noted that as Uganda’s economy continue to grow steadily, Old Mutual Investment Group has made significant progress. The last quarterly report issued by the Capital Markets Authority noted significant growth in the collective investment schemes space with Total Assests Under Management of about Shs 4.2 trillion as at end of March.

“I am happy to say we control 67% of the industry’s total Assets Under Management with Shs 2.8 trillion. While this represents a modest share of the national economy, it is a meaningful step forward in deepening Uganda’s financial markets and giving more Ugandans access to investment opportunities,” he said.

“This achievement would not have been possible without you, our agents, who continue to build trust with clients and expand access to financial services across the country.”